The information we collect from you allows us to personalise and improve the website experience. We may also use the information to communicate with you. We also use this information to prevent or detect fraud or abuses of the website and enable third parties to carry out technical, logistical or other functions on our behalf.
Whenever it is lawful and practicable, we may allow you the option of not identifying yourself when dealing with us. For example, general access to our website does not, and general telephone queries do not, require you to disclose personal information about yourself. However, there may be parts of our website where we may need to collect personal information from you for a specific purpose - for example, to register you for any events that we organise or to receive information from us.
Your personal information
Your personal information will be collected by AIVL through the website and other sources where you have consented to us collecting your information. We will only collect personally identifiable information that you choose to provide. You may choose to provide us with personally identifiable information if, for example, you contact us with an enquiry, fill out a survey or other form with your personal information included or request us to provide you with information. You consent for us to collect, use, disclose and store your personal information for the following purposes:
- to conduct our activities;
- to provide and promote our activities;
- to communicate with you;
- to comply with our legal obligations; and
- to help us manage and enhance our services.
You consent that AIVL may also disclose your personal information to:
- any third parties who assist us in providing services or who perform functions on our behalf (such as mailing houses and specialist consultants); and
- anyone else who you authorise us to disclose it to.
Personal information collected via the website
Every time you visit the website, AIVL may collect information about you, including:
- the date and time of your visit to the AIVL website and program;
- your IP address;
- the type of browser and operating system you are using; and
- any address of a recurring site and any website you are about to visit.
The above information provides AIVL with details about how the website is used including the frequency and duration of visits, and which web pages you have accessed on the website. The information we collect will not personally identify you.
Promotions, marketing, e-newsletters
We may use information for internal marketing analysis, for example, to assess trends amongst the people and organisations we engage with or to measure the amount of traffic to our website. We may also use your personally identifiable information in order to communicate with you. Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to receive information at any time by contacting us or using the ‘unsubscribe’ feature included in our electronic communications.
We may be required by law to disclose information you have provided in the good faith belief that such action is required by law or to comply with the legal process served on us or to protect and defend our rights or property and our interests or the interests of our customers or users of the website or the public.
Other organisations we do not control
This website may contain links to other websites outside of our control and which do not operate under this statement. When you click through to these websites, this statement no longer applies. We recommend that you read the privacy policies for all third party websites.
You can access your information to correct it if it is wrong
You have a right to view and have a copy of, personal information about you that we hold. If you can establish that personal information we hold about you is not accurate, complete and up to date, we will take reasonable steps to correct it so that it is accurate, complete and up to date. If you wish to exercise your right of access and correction, please contact AIVL using the details provided below.
Management of personal information
A note for those in the EU
If you are in the EU, then how we use your information may be governed by the GDPR and we will only use your personal data when the law allows us to and for the purpose for which we collected it which include the following:
- To manage your relationship with us;
- To enable you to participate in activities or complete a survey;
- To improve our website, service information, marketing or relationships; or
- Where we need to comply with a legal obligation.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Lodging a complaint
If you have a complaint about how we handled your personal information or about any decision to refuse access or correction of your personal information, please contact us using the Contact Details below. We will request that you lodge your complaint in writing.
We will acknowledge receipt of your complaint as soon as possible after receiving your written complaint. We will then investigate the circumstances of your complaint and provide you with a response within a reasonable timeframe.
If you are still not satisfied with how your complaint is handled by us, then you may lodge a formal complaint with the Office of the Australian Information Commissioner at:
- Telephone: 1300 363 992 (if calling from outside Australia including Norfolk Island please call: +61 2 9284 9749)
- National Relay Service:
- TTY users phone 133 677 then ask for 1300 363 992
- Speak and Listen users phone 1300 555 727 then ask for 1300 363 992
- Internet relay users connect to the National Relay Service then ask for 1300 363 992
- Post: Office of the Australian Information Commissioner, GPO Box 5218, SYDNEY NSW 2001
- Fax: +61 2 9284 9666
- Email: email@example.com
- Website: http://www.oaic.gov.au/privacy/making-a-privacy-complaint
How to contact us
If you wish to contact us about your personal information, to obtain further information or lodge a complaint, you should contact our Business Manager at the following email address: firstname.lastname@example.org.